February
February Book of the Month
Smart Trust: Creating Prosperity, Energy, and Joy in a Low-Trust World
Author: Steven M. R. Covey
From Amazon.com
“Smart Trust is without doubt one of the most powerful and seminal books of our age” (Warren Bennis).
After illustrating the global relevance of trust with his book The Speed of Trust by selling more than one million copies in twenty-two languages, Stephen M. R. Covey again illuminates the hidden power of trust to change lives and impact organizations in Smart Trust. In a compelling and readable style, he and long-time business partner Greg Link share enlightening principles and anecdotes of people and organizations that are not only achieving unprecedented prosperity from high-trust relationships and cultures but—even more inspiring—also attaining elevated levels of energy and joy.
The sustainable success these leaders and enterprises are exhibiting is paradoxically being produced in what has proved to be the lowest trust climate in years, if not decades. Smart Trust shows what they are doing and the five actions they are commonly taking to prosper, against the odds, in the same circumstances causing so many others to fail.
With penetrating insights illuminated by their unique access to many of the world’s most successful leaders and organizations, the authors lay out a breakthrough process and skill set in a practical and actionable formula that makes trust a performance multiplier for leaders, teams, organizations, and even countries. They show why trust is fast becoming the most consequential life and leadership skill of our time—a career-critical competency required to navigate and compete in this perilous twenty-first-century interdependent, global economy. Covey and Link teach how to cut through traditional either/or thinking to extend “Smart Trust,” enabling you to exercise sound judgment in a low-trust world by minimizing risk and maximizing possibilities.
Smart Trust has met the strict scrutiny of business leaders around the globe and is validated by research from multiple sources that confirms that high-trust organizations outperform low-trust organizations by nearly three times. Smart Trust shares findings that verify how enduring success, vitality, and happiness are directly related to the level of trust in our relationships—whether in our professional or personal lives.
Find out why trusted people are more likely to get hired or promoted, get the best projects and bigger budgets, and are last to be laid off. This sea-changing book will forever shift your perspective as it reveals and validates, once and for all, the transformational power of trust. ReadingSmart Trust will increase your probability of thriving in this increasingly unpredictable marketplace. The more unpredictable it becomes, the more your (and your organization’s) sound judgment and ability to trust in this low-trust world will give you a tremendous competitive advantage—and the capacity to navigate the uncertainty low trust creates.
February Speaker – Teresa McKee
Biography for Teresa McKee
As General Legal Counsel for the Nevada Association of REALTORS®, Teresa handles corporate issues, the Board of Directors, multiple NVAR committees and workgroups and the special duties of government affairs and legislative counsel. When the Legislature is in Session, she is part of the “on-the-ground” lobbying team for NVAR.
Under a new NVAR Strategic Plan objective aimed at offering greater services to NVAR brokers, Teresa has lectured this year at many local associations and brokerages on Legal Aspects of New Legislation, including Deficiencies and the changes to the SRPD and Asset Managers. She has also written numerous articles on these and other legal topics in NVAR’s weekly E-news.
Teresa is also responsible for monitoring of the Nevada Real Estate Division and the three Commissions under that Division. She has been a member of the Real Estate Commission Minimum Services Task Force, the Real Estate Commission Broker Price Opinion Task Force, and Real Estate Division Education Workgroup. These groups created statutory and regulatory recommendations to the Real Estate Commission.
Teresa graduated from Carroll College in Helen Montana in 1989 with a degree in Communications and from Willamette University College of Law in Salem Oregon in 1992. After 13 years as a bankruptcy attorney, Teresa decided to capitalize on the real estate experience she gained in the practice of bankruptcy law by joining the Nevada Association of REALTORS® in 2005 to practice in the real estate profession full time.
February Tech Tip – ZipLogix Digital Ink
Digital signatures are now free as a GLVAR member benefit.
Developed by the creators of zipForm® 6, zipLogix Digital Ink® ensures that all document data and the digital signature are protected throughout the entire “signed, sealed and delivered” online process. Digital signatures permanently secure the identity of signers and the document’s content. The signer’s digital identity is referenced within the digital signature at the time of signing. Once a document has been signed, its integrity is permanently protected; any attempt at changing the data or tampering with the signature(s) would automatically and visibly invalidate the document.
If you’re a member of GLVAR and you use ZipForms it’s free and included right in your ZipForm dashboard.
February Tech Tip
OR Codes are the wave of the future. We see them on business cards, billboards, even cereal boxes. Most recently, they are making their way into the real estate world. Not only were they very prominent at the NAR convention in New Orleans, but they have even made their way to yard signs.
For a great article on the best uses for QR Codes, click here.
Even if you’re not ready to create your own, we recommend downloading a Code Reader App for your smartphone. Below are a few recommendations.
- Blackberry: Scanlife or certainteed
- iPhone: mobiletag
- Android: QuickMark
February Book of the Month
Exceptional Service, Exceptional Profit
The secrets of building a five-star customer service organization.
Authors: Leonardo Inghilleri and Micah Solomon
Book Description from Amazon:
“Filled with treasure and big ideas, this book will help you become exceptional.”
- SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become “walking billboards” who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon’s entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.” Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Buy it from Amazon.com
Sponsored by Raysco Inc.
